Should April Fools Day Go The Way Of Software Easter Eggs?

When Microsoft brought in their trustworthy computing initiative, one of the first visible effects was the discontinuation of Easter Eggs in Windows and Office.  These hidden functions, while fun, violated the idea that software should only work the way that is documented and expected.  Hidden functionality and behaviour is undesirable if software is to be trusted, so they had to go.

One morning as I looked though a gallery of April foods jokes there were some, such as the phone glove, that I could see as possible products similar to ones that I would expect at a conference like CES.  In addition, as ZDNet pointed out, the hoax twenty-five years ago from apple was that it had a network that worked through power lines, something that is common today.  In an industry that prides itself on thinking outside the box and is highly competitive, odd new products should be expected. 

The problem can also be seen from the other side.  Who would expect after reading all the negative news on BlackBerry that they would be able to stop an accessory for the iPhone from being sold?  I can easily imagine an April Fool's article declaring that courts rule that BlackBerry owns the QWERTY keyboard.  If I found out about the ban on April Fool's Day, I might wonder whether it was a hoax as the headline screams April Fools’ joke.

This makes me think that while I enjoy these fun ideas and even think they might be valuable in creating future products, they should they be clearly marked as humor.  WestJet ended KargoKids with an April Fools message, to the dismay of many viewers.  In this case the April Fool's message greatly improved the joke but even if it didn't would it ever harm a joke if it was clearly identified as such?

We rely on the press and other websites for accurate news and to have false information, even if it is on a widely published day of hoax, degrades the ability of these media to convey information.  All one has to do is think of the all the legitimate news published today that is in doubt simply because they released on April 1st.

C-3PO and R2-D2 Are Not Different UX Philosophies

When discussing the future of robotic and artificial intelligent technology, C-3PO and R2-D2 are often used as an attempt to illustrate the choice between designing humanoid robots and non-humanoid robots.  However, these comparisons are often superficial and overlook the fact that C-3PO's humanoid design and R2-D2's non-humanoid design is very much tied to their function rather then arbitrary design decisions.

C-3PO exists as a translator or liaison between people, droids and maybe equipment of difference species and makes.  For example, he translated what Jabba the Hut said to Luke in Return of the Jedi and often translates R2-D2's beeps.  His knowledge of six million forms of communication means he is much better at this then a person could be in the same position and having a humanoid form ensures that there is no sacrifice in usability by using a droid.  If C-3PO looked like R2-D2 then the conversations would be more awkward as the addition of a droid would be much more obvious.

R2-D2 exists as a replacement for a humanoid engineer and thus he is essentially an intelligent toolbox. His design and unique non-humanoid features reflect and support this role including the ability to conduct maintenance with a variety of built in tools and the ability to do his job while rolling around on the hull of ship in space.  A versatile droid such as R2-D2 would be difficult to create if he looked like C-3PO.  In addition to the practical issues of putting R2-D2's features on a humanoid form consider the confusion that would happen in a frantic battle where crew members are getting blowing into space and a medical droid sees a humanoid form clinging to the side of a ship.

The reason that C-3PO looks humanoid while R2-D2 looks like a rolling toolbox is not arbitrary or due to superficial reasons such as friendliness. Their respective forms are required to provide the best user experience and ensure that they are each fulfilling their unique purpose.

Idea: How Smart Kitchens Should Work

Why would someone want to configure their blender for Wi-Fi?  Or upgrade the firmware of their toaster over? Or replace their perfectly working microwave because their refrigerator does not support it anymore? It is unlikely that someone would want to do these things but this seems to be  the direction where smart kitchen appliances are heading with the Internet of Things. 

For the "Internet of Things" many of these "things" are just low powered computers put in a device and then connected to the user's home network.  This means that they have the same basic needs as a computer, tablet, smartphone, etc. in that they need to be:

• Authenticated so they have a secure connection
• Able to protect themselves against malicious traffic
• Patched when flaws or vulnerabilities are discovered
• Upgraded to support new features

These are very important tasks but they are not something users like to think about and probably not something they want to do with their blender, toaster oven, microwave, etc..  Despite all the benefits of smart appliances one does not want to wait for their smoothie to blend because of an installing patch or have that new game on their tablet decide that their baked potato should be very, very well done. To solve this problem I suggest the creating a smart kitchen instead.

Rather then having each appliance on the home network individually, have only a dedicated computer in the kitchen on that network.  This computer could then treat the other appliances like a private network and would be the only interface between them and devices on the other network.  It alone would need to be configured and would also have a firewall just like a regular computer in addition to managing all the patching to ensure that the kitchen operates smoothly. 

A critical benefit is also that the computer can be the primary point of interaction.  Therefore, when cooking a roast when the user opens up the their recipe the oven would preheat, the timers would automatically be set and anything else they need would be configured and ready to go.  Also as it is a standard computer it would be possible to install new kitchen applications to increase functionality as well as browsing the Internet, using email, etc. when additional information is needed.

The main hurtle is that standards need to be established to ensure compatibility among vendors but I imagine that would be easier convincing people to enter a WPA2 password on their blender, toaster oven, microwave, etc..

The Third Generation of Autonomous Vehicles

Currently several companies, especially Google, are working on the first generation of autonomous self-driving vehicles.  These seem to do a good job of driving and hopefully once on in production they will be better then people driving themselves.  That is in fact the main selling point, a vehicle that can avoid accidents because it is relentlessly watching the road. However, based on the current laws for these vehicles there still needs to be a licenced driver that is ready to quickly take control if needed.  In other words, the first generation will really be an autopilot.

The second generation is going to be what we see on television and in movies: vehicles driving themselves with passengers not even bothering to pay attention to what is happening around them.  It will be like the best driver imaginable is at wheel. Accidents should be cut down to nil due to the computer's literally split second response when avoiding an obstacle, be it a jaywalker or a child chasing after a ball.  However, when not exceptionally avoiding accidents one would expect them to still mimic current driving patterns.

However, we need to consider not just how the cars will evolve, but also how people will.  Due to issues with people driven vehicles we got used to the derogatory term Jaywalker and related laws  were created to prevent people from getting injured or killed by walking into traffic.  Children were taught not to run into the street for the same reason.  However, people still randomly run across the street at their own peril and once the danger is removed, why would society continue with the probation?

While getting rid a crosswalks the thought will turn to controlled intersections and speed limits.  Current intersections are to allow people driven traffic to cross paths and inconveniently stops all flow of traffic in certain directions to allow the other directions to safely proceed.  Speed limits are designed to ensure that the driver can keep control of their vehicle.  This leads to the slowing of traffic and in extreme cases, Gridlock.  However, with a computer in control, speeding down the road or crossing a lane of traffic would be no more dangerous then walking down a sidewalk or crossing the flow of people.

These social changes will bring about the third generation of autonomous vehicles, designed to find a path from point A to point B as fast as possible while preventing accidents by  intelligently predicting and dodging around or between obstacles.  Stoplights will have gone the way of the milkman and just people waking into the street would be normal. 

I imagine these vehicles would look similar to the spherically wheeled vehicles in I,Robot or maybe the domed vehicles in The Jetsons.  They will be able to accelerate in any direction and rotate freely.  The occupants might prefer to be laying back watching the sky as it moves and twirls if they become too dizzy watching the road.  The computer would have to accommodate inertia to ensure the occupants are not injured while food and drink would also be impossible, as would anything requiring hand-eye coordination, except for perhaps a mounted or worn electronic device.

If a  person from today woke up in this future it might be a beautiful site to see someone or even be the person that runs into traffic for the elegant ballet that will ensue ensuring the safety of all.  For others, it could be horrifying, like the legend of the people who saw that train coming at them from the movie screen and ran for their lives.

Perhaps even both.

Texting Smartphone Assistants Works Better

Have you ever walked into a dark room and said "Computer: Lights" to yourself? One of the most iconic parts of Star Trek, as well as other sci-fi, is the characters verbally issuing commands to their computer/robot/android then listening to their response.  However, on the bridge of the Enterprise the viewer rarely saw the crew talking with the computer but rather busily typing commands into their stations.  This is easy to understand as it would be hard for the captain to command the ship or talk to someone through the view screen if he was surrounded by people talking to the computer, much like the experience one would have on a train if everyone around them was asking questions to their smartphones.

This was a problem that quickly developed with cell phones as people becoming annoyed when someone in earshot was talking on their phone.  It has become its own category of bad behavior and has caused cell phone use to be discouraged or banned in certain situations.  In addition, multiple people attempting to talk on the phone together is also disruptive, either to the other callers and to the conversation in general. To solve this people turning to a more private, silent form of communication that still involves words: text messaging.

In addition to the ability to conduct private conversations in public, communicating with written text allows for greater accuracy and a record of what was said.  If someone want to know an address it is much better to be able to repeatedly refer to the original text message then to hear it once or maybe refer to something that had to be transcribed from what the recipient thinks they heard.  This is especially true if there is background noise or they are in a crowd, something that is common when using a smartphone.

Despite the fact that the assistants are responding to commands that can be easily written, many insist or promote the user having to speak the command.  In a restaurant why does someone have to choose between speaking "Add an appointment tomorrow at two PM" and possibly disturbing the other customers or manually entering the appointment?  They should be able to text the assistant the same command, much like they would with a human assistant and have the task completed with any responses texted back.

While it may not be as iconic or fun as saying "Computer: What is my location?", the ability to text "What is my location" to a smartphone assistant is far more useful since it integrates much better into the user's daily life.

Ways Virtual Reality Could Help Make People Fit

While writing my entry on the future of eCommerce and thinking about how it could be implemented, one idea that came to mind was to use an omnidirectional treadmill so the user could literally walk around the virtual store. The result would be an online shopping trip  that would provide exercise instead of the user just sitting in their chair exhibiting limited muscle movement. This and the new HoloLens got me thinking about how virtual reality could be integrated with everyday computing tasks in a way that would help make people more fit.  

Fitness games are already common but they are only useful when a user is purposefully playing or exercising. What I am thinking of is situations where the current implementations do not involve much physical activity when done on a computer but could be modified so the user would not only get a fitness component added but also a new level of interaction.

Google Streets View

With Google Streets View people can already wander around a virtual representation of a city almost as if it is a 3D game.  I think Google should work to make the current version  exactly like a 3D game and allow the user to "walk" around freely with the same controls as a game.  As games are one of the main uses of virtual reality technology, its use with streets view would then be a natural evolution.

Files

This could be a full workout as the user could walk around their hard/cloud drive if not run around when they need to find something. When the file or folder is located and they want to move it, they would physically bring it to another location.  In addition, if something could simulate varying weights, the size of the file could be used as a weight and provide extra benefit to the user. For example, if the logarithm of the size is used then a 100 MB file would be equivalent to 2 kg while 10 GB would be equivalent to 4 kg.

News/Social Networking

Rather then scrolling through a list of posts imagine walking through an endless hallway/walkway of  stories, shared items, tweets, photos, etc. lining the walkway like signs.  The user could either stop to read one, pick it up to read a floating version or even start walking through the text itself.  This leads to the last idea...

Text and Books

One of the most time consuming things people do is simply reading and since the documents are linear by nature, a user reading a document as they walk it is a natural fit.  One way this could work is if the document was displayed as if it were painted along a wall the user are passing. Another option would be to put the text on the walkway, although if the user does not want to walk backward they would have to get comfortable reading bottom to top.

The Future of eCommerce

Today shopping on the Internet is essentially the same as shopping with a catalog in that you are simply seeing lists of items with descriptions.  As you shop you add items you want to a "shopping cart" that is essentially just a product list and when you are ready to place the order you fill in your contact and billing information on a form.  While doing this on a website is much more easier and accurate  than using older methods of ordering, such as the telephone, I think that new technologies have the potential to make this a much better experience. Specifically, virtual reality devices like the Microsoft HoloLens could radically change  the online shopping experience and perhaps even bring relief to failing "brick and mortar" stores.

Imagine this scenario: a person wants go shopping online at a technology store that also exists as a brick and mortar chain.  Rather then head to a web browser, they launch their favorite shopping application that works with their virtual reality headset.  They put on the headset and they are standing in front of a virtual simulation of the physical location where they normally go.  After walking through the door a cart is automatically provided and they start their shopping trip by walking around the store.

When they get to a product they are considering, they reach for it and a virtual version of the box appears floating in front of the its peers on the shelf.  After grabbing the floating product, they start examining it, flipping it over to reading the back. They decide to buy this item so they place the product in their cart.  They repeat this with another product but after deciding not to buy it they place the box near the shelf where it was floating and let go.

As they finish their shopping trip and are ready to complete the purchase of their items, they head for the checkout counter.  When they arrive the cart disappears, its contents tallied, and the customer is    prompted for their billing information. After providing it, as well as a shipping address, they receive a receipt and shipping information so they know when their order will be delivered.  They then walk through the exit door and back to the virtual street or virtual mall.

On another visit, as the inventory on the virtual shelves is the same as that stores physical shelves, they remember they really need ink and it looks like the store going to run out again as they were out of luck last time they needed ink.  They are also enthusiastic to look at the new monitors more closely so they decide to take the time to head down to the physical location.  While they have only visited it a handful of times, their hundreds of visits online mean they know the location of every product with their eyes closed.

Is this possible today? There are already technologies available to do the sensing and virtual reality display in addition to screen based first person virtual reality that is as old as first person games.  Moreover, there could be different ways of presenting the virtual store that is familiar to the layout but more efficient then a full simulation, such as an interactive map.  Technology is causing the physical world and the virtual world to move closer and stores will need to respond to ensure customers have the best shopping experience.